Last updated on September 5, 2017

Moodntone SAS will refund you for any product ordered that doesn't give you a complete satisfaction.

1. Right of withdrawal

You ordered a product and you are not satisfied? You have the right to withdraw without giving any reason within fourteen days of the day of delivery of your order.

2. Exercise of the right of withdrawal

To retract, you must inform us of your decision to withdraw from this contract by a declaration by post to:

53 rue des messageries
57000 Metz

or by email at

Shipping costs related to the return of the property are the responsibility of the customer.

3. Consequences of the right of withdrawal

You must return your parcel without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract to the following address:

53 rue des messageries
57000 Metz

The refund will be made, at the latest, within fifteen calendar days from the date on which Moodntone is informed of the Customer's decision to retract.
The refund will be made by bank transfer to the customer's account that was used to place the order.

Only will be accepted the return or exchange of complete products (accessories, instructions ...) and in a perfect state of resale, (not soiled, undamaged, not worn).

We will proceed with the refund using the same means of payment as you used for the original transaction, unless you specifically agree to a different means; in any case, this reimbursement will not incur any costs for you.

4. Retraction form

(Please complete and return this form only if you wish to withdraw from the contract.)


- I / We (*) hereby notify you (*) of my / our (*) retraction of the contract

below - ordered on (*) / received on (*)

- Name of the consumer (s)
- Address of the consumer (s)

- Signature of the consumer (s) (only in case of notification of this form on paper)

- Date

(*) bar the mention useless.