Delivery

What is the delivery time?

Delivery times are indicated on the product sheet during the ordering process. This is an estimate, they may therefore vary in particular in the event of a temporary stockout of a product.

Which countries do you deliver to?

We currently deliver to mainland France (excluding Corsica), Spain (excluding the islands), Germany, Belgium, Luxembourg, the Netherlands and Italy (excluding the islands).

What are the delivery rates?

Delivery rates are calculated according to the brand, weight and dimensions of your package and the destination. When you add one or more product(s) to your basket, the shipping costs are calculated automatically. Please note that the delivery costs may be recalculated automatically if you change the delivery address selected by default during the purchase process.

What are the terms of delivery?

Moodntone takes care of selecting the most suitable carrier for each order from a wide range of carriers: Colissimo, Chronopost, GLS, UPS, TNT, DHL, Geodis, Guisnel, DB Schenker or private carrier. Orders can be shipped from our warehouse or directly from one of our partners' warehouses.

How to know the carrier?

To find out exactly which carrier will deliver your package, simply send a request to hello@moodntone.com.

How do I receive my order at home?

Deliveries do not include any installation or climbing services and take place at the foot of the building. If you would like to be delivered to two deliverers on the floor or in the room of your choice, please contact our service when placing your order.

It is imperative that you check the products on receipt in the presence of the delivery man, and refuse any package whose products do not conform, so that a replacement or refund can be accepted.

I have received my damaged product: what should I do?

If you are in the presence of the delivery man and proceed to check the contents of the package, simply refuse delivery, specifying the reason for the refusal on the delivery note.

If a problem has been discovered after delivery and verification in the presence of the deliveryman, contact our team so that we can provide you with a suitable solution.

I'm not at home at the time of delivery: how does it work?

No problem, simply contact our customer service or directly with the delivery service to set a new date for the receipt of your order.