The site www.moodntone.com is published by the company MOODNTONE SAS, a simplified joint stock company with a capital of 2000 €, whose head office is located in Metz (57000), 15 rue Clovis, registered in the Trade and Companies Register ( RCS) under no. TI 831 800 024, intra-community VAT number FR06831800024 hereinafter referred to as Moodntone.
Moodntone is the author of the sales offer relating to the products presented on its website: www.moodntone.com (hereinafter the "Website").
These general conditions of sale apply between Moodntone and any Buyer of the Website www.moodntone.com.
Moodntone reserves the right to adapt or modify these general conditions of sale. Confirmation of the order by the Purchaser implies unreserved acceptance of these general conditions of sale which prevail over all previous versions or specifications issued by the Purchaser, and this included by exchange of e-mails.
In case of modification, the General Conditions of Sale applicable to the Buyer's order are those which were online, and which the Buyer accepted on the day of placing his Order.
- "General Conditions of Sale" or "GTC": designate this document, ie the terms and conditions applying in the relations between Moodntone and the Purchaser.
- "Website": refers to the website operated by Moodntone and located at www.moodntone.com or at any other address which may be substituted for it.
- "Buyer": refers to a natural person of full age who has placed one or more orders on the website www.moodntone.com and who has adhered to the GTC.
- “Order”: refers to a Buyer's purchase order for one or more Product (s) made by using the Website or via Customer Service.
- "Product": designates a product offered for sale on the Website.
- "Member": designates a natural person of full age who has completed the registration procedure available on the Website.
The Moodntone Website is an electronic commerce site offering its members permanent product offers, subject to available stocks.
The Products are sold in mainland France, Corsica (only on estimate), Spain (excluding islands), Italy (excluding islands), Belgium, Germany, Luxembourg and the Netherlands.
The General Conditions of Sale apply to all transactions and contracts concluded with Buyers of the Website, as well as to relations between Moodntone and its Members.
Registration and creation of an account is compulsory and free to make purchases on the Website.
The Buyer must provide all the information required in the registration form. In addition, the creation of an account is compulsory to become a Member and to benefit from all the private offers, private sales or any other commercial operations reserved for the customers of the Website.
To this end, the Purchaser declares to provide complete and up-to-date, non-erroneous information and personal data, such as to allow his precise identification to be made in any situation.
When creating an account, the Buyer chooses a username and password. He is informed that his username and password are personal and confidential and as such, he undertakes to safeguard the confidentiality of his password and not to communicate it to third parties.
This account will be accessible at any time by the Purchaser thanks to his identifiers.
The Member can also manage his password, his personal data and his subscription to the Website Newsletter.
The offer of the Products is valid within the limits of available stocks. The Products offered for sale on the Website are presented in accordance with legal requirements and as accurately as possible. To this end, the Internet user visiting the Website will find on each Product page, the information sheet containing the main characteristics of the Product.
The photographs on the Website are provided by the Supplier and are presented for information only and therefore have no contractual value.
Slight differences between the Products delivered and those represented on the Website may exist, mainly for Handicrafts for which the homogeneity of production cannot be fully guaranteed. These differences, as long as they do not relate to the essential characteristics of the Products and do not affect their quality, cannot justify a cancellation of the order or a refusal of delivery.
All the Products offered for sale on the Website are new products, in accordance with the European legislation in force and the standards applicable in France. All Product prices are indicated in euros including tax and do not include shipping costs.
Moodntone reserves the right to modify its prices at any time without notice. The products will be invoiced to the buyer on the basis of the prices at the time of validation of the order.
The delivery rates are calculated according to the brand, the weight, the dimensions of your package and the destination. When the buyer adds a product to his basket, the shipping costs are calculated automatically.
Moodntone reserves the right to cancel the sale of a product if the price indicated to the Buyer presents a manifest error. If payment has already been made, the sale will be immediately refunded by Moodntone.
The Website offers the Buyer various means of payment to pay for his order.
Payment by credit card:
Payment by Credit Card on the Website is 100% secure. It is made in full on order and in euros exclusively. To guarantee a very high level of security, the Website works with the Monetico payment platform, distributed by the Crédit Mutuel CIC group.
All the transactions carried out by Cartes Bancaires are encrypted by the SSL protocol, a reinforced protection for your online purchases. All the information relating to your Credit Card is neither kept nor recorded by Moodntone.
When paying by Credit Card with authentication, a 3D-Secure window managed by the buyer's bank will be displayed. Entering an authentication code, specific to each bank (date of birth, code received by SMS, etc.), will make it possible to verify that the buyer is indeed the holder of the card used for payment. Payment for the order will be validated and the transaction finalized after confirmation from the bank.
The credit card is debited within 2 to 5 days after placing an order.
Payment by Paypal:
PayPal is a secure means of payment which allows the Buyer to quickly pay for the Products without sharing their bank details with the sellers' sites. The Buyer just has to indicate them when creating his PayPal account. They will then be encrypted and secure.
If the Buyer already has a PayPal account, he can use it on the Website to pay for his purchases quickly and securely.
If the Buyer does not have a PayPal account, he can still choose this payment method. When paying, they will then be directed to a PayPal page where they can enter their bank details and choose whether or not to create a PayPal account.
Payment by Bank Transfer:
The Website also offers the secure payment method by Bank Transfer. When placing an order, and after selecting this payment method, Moodntone's bank details will be communicated to the Purchaser. The processing of the order may be slightly longer, it is processed upon receipt of payment.
Delivery times are indicative: these are estimated times indicated on each Product page of the Website. The estimated delivery date is mentioned on each Product page and during the purchase process.
Product delivery times may vary slightly due to different items. Most of the products offered are handcrafted and made to order, so manufacturing times can be longer or shorter depending on the purchase period, the current situation and the number of orders to be processed from the various Moodntone suppliers. .
In the event of unavailability or shortage of stock, the Website undertakes to inform the Buyer by email or telephone upon receipt of the information by its supplier (s). The Buyer can then choose to maintain his order, exchange the unavailable product for another product or cancel his order.
The Buyer has a period of 24 hours, from the date of the order, to proceed with a possible modification or cancellation of one or more Product (s) of the order in question, by contacting Customer Service. of the Website by email to firstname.lastname@example.org. After this 24 hour period, no change or cancellation can be taken into account.
The Website delivers to mainland France, Corsica (only on request), Spain (excluding islands), Italy (excluding islands), Belgium, Germany, Luxembourg and the Netherlands.
Please make the request to email@example.com regarding the sending of a bulky product to Corsica in order to know if it can be shipped or not.
Regardless of the product (s) ordered, the Website makes every effort to guarantee a quality delivery service and adapts its modes of transport to the nature of each of the orders.
The Website offers several delivery services in mainland France and in Europe:
- For small parcels, the Purchaser can choose between home delivery, to a nearby pick-up point or to collect in the Click & Collect of the Website located at 53 rue des Messageries, 57000 Metz, France.
- For large packages, the buyer can choose between home delivery or make a withdrawal in the Click & Collect of the Website at 53 rue des Messageries, 57000 Metz, France. Delivery is made by a specialized carrier, who will contact the Buyer by phone, sms and / or email to set a delivery date according to his availability.
The choice of carrier depends on several factors and can only be established after knowledge of all the elements that make up the order (weight, dimensions, nature).
Moodntone customer service is available to the Purchaser to answer all their questions, before or after placing the order.
Deliveries do not include any installation or upstairs service and are made at the foot of the building. However, it is possible to organize a delivery on a particular niche, upstairs with two deliverers or in the room of your choice on estimate only. If the Buyer wishes to opt for these services, he can contact Customer Service at firstname.lastname@example.org in order to obtain a personalized quote.
The quote will be sent to the Buyer as soon as possible.
From the delivery, the risks of the goods are transferred to the Buyer.
Deliveries may be slightly slowed down during the summer period, during the end of year celebrations or during exceptional events.
When purchasing bulky items, the Buyer must ensure that it is possible for the delivery truck to access the street where the delivery address is located. The Website cannot be held responsible for the inability to deliver bulky items due to too narrow access.
If the place of delivery of the order is inaccessible, the Buyer will be required to pay 50% of his order as well as all delivery costs.
The Products are delivered to the delivery address mentioned by the Purchaser when finalizing the purchase. In the event of an error in the wording of the delivery address by the Purchaser, the Website cannot be held responsible for delays or non-delivery of the products ordered. In this case, the costs incurred for the reshipment of the goods will be charged to the Buyer.
The impossibility for the carriers of the Website to deliver the product (s) on the agreed date, in the absence of the Purchaser or for lack of information may also give rise to the payment of additional delivery costs and / or cancellation of the order by the Website.
Given the fragility of the products shipped, Moodntone attaches great importance to packaging and takes all the necessary precautions to protect the products against possible shocks that may occur during transport.
The Website informs the Buyer that it is his responsibility to inspect and open his packages upon receipt of delivery and in the presence of the delivery person. The Buyer will formalize his acceptance of the delivery by signing the delivery receipt issued by the carrier.
In the event of damaged product (s) or broken product (s) resulting from transport, the customer must absolutely refuse the package (s), indicate the precise anomaly on the delivery slip and inform the Website. within 24 hours.
Under penalty of inadmissibility of his request, the Purchaser must:
1. Refuse the package (s) and enter on the delivery slip the precise reserves in the event of damage or missing products. The general reserves of the type "subject to unpacking" being insufficient. Write down any delivery anomalies and damage to the goods (and not exclusively to the packaging) with the reference or the name of the parts concerned.
2. Confirm your reservations for missing or damaged items by email to the address email@example.com
In the event of non-compliance with these indications and non-verification of the product (s) in the presence of the deliverer, Moodntone cannot be held responsible for any missing or damaged items, and cannot proceed with a replacement or refund.
In accordance with the Consumer Code, the Buyer has a right of withdrawal of 14 calendar days from the day of receipt of the products.
The return costs are the responsibility of the Buyer, except in the case of delivery of a defective item.
Prior to any return of a Product, the Buyer must inform the Website of his decision by email to the address firstname.lastname@example.org.
After validation of his email by Customer Service, the Purchaser must return the product (s) that do not give him or her complete satisfaction to the following address:
53 rue des messageries
Any returned order must be accompanied by the order number, information about the Purchaser (last name, first name, delivery address, telephone number, email address) as well as the reason for the return.
Are neither taken back, nor exchanged, nor refunded:
- Products returned damaged, incomplete, soiled or without the original packaging.
- Products returned without prior written notification from the Buyer to exercise their right of withdrawal.
This right of withdrawal is not applicable to products manufactured according to the Buyer's specifications (finishes, materials, choice of fabric, base etc.), and more generally, any personalized product, made to measure, or which, from due to its nature, cannot be reshipped or is liable to deteriorate.
The order will be reimbursed after receipt and verification of the products, excluding delivery costs. The Website will reimburse partial or full for the order within 14 calendar days from the date of receipt of the product (s) at the address provided, and using the same means of payment used as during the transaction. initial.
Browsing the website www.moodntone.com is the sole responsibility of the users. The Website cannot be held responsible for failures, errors or computer viruses that could hinder the continuity of access to its site. The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the seller cannot be held liable in the event of an error in one of these photographs or one of these texts.
In the online sales process, the Website cannot be held responsible for any direct or indirect damage linked to the use of the Internet such as loss of data, intrusion, virus or other technical problem.
In accordance with the French law "Informatique et Libertés" n ° 78-17 of January 6, 1978 as amended, the Purchaser may request access to information concerning him, to have them rectified, modified or deleted, or to oppose their treatment by Moodntone by writing to the address email@example.com.
These General Conditions of Sale are subject to French law.
The relationship between the Purchaser and the Website, in respect of orders placed on the Website, will be governed by French law. For any dispute relating to the contract between the Website and the Purchaser, the Metz court will have sole jurisdiction.
The promotional codes highlighted on the Website apply excluding excluded brands, excluding products already on sale and within the limits of available stocks. In addition, promotional codes cannot be combined, with the exception of vouchers.
Contact Customer Service for any information relating to brands excluded from current promotional codes.