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Faq Sections
Payment
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Payment can be made by credit card (Carte Bleue, Visa, Master Card), by Paypal and by bank transfer.
The credit card is usually debited within 2 to 5 days after placing the order. If you opt for bank transfer, the bank details will be indicated during the purchase process and by email. The debit is made when the transfer is validated via your bank interface.
Payment is 100% secure for each payment method offered. All the information relating to your credit card is neither kept nor recorded.
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Order
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It is possible that you do not find a product you wish to order, the whole collection may not be visible on our site. In this case, please contact our customer service at hello@moodntone.com so that we can offer you the desired product.
Yes, you have a period of 24 hours from the date of order to cancel one or more products in your order, by contacting us by email at hello@moodntone.com.
Yes, you have a period of 24 hours from the date of order to make a change to one or more products in your order, by contacting us by email at hello@moodntone.com.
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Delivery
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Delivery times are indicated on the product sheet during the ordering process. This is an estimate, they may therefore vary in particular in the event of a temporary stockout of a product.
We currently deliver to mainland France (excluding Corsica), Spain (excluding the islands), Germany, Belgium, Luxembourg, the Netherlands and Italy (excluding the islands).
Delivery rates are calculated according to the brand, weight and dimensions of your package and the destination. When you add one or more product(s) to your basket, the shipping costs are calculated automatically. Please note that the delivery costs may be recalculated automatically if you change the delivery address selected by default during the purchase process.
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Return & refund
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In accordance with article L.121-18 of the French Consumer Code, it is possible to exercise your right of retraction and return the product(s) that do(es) not give you complete satisfaction. However, this option is not applicable to products made to order and/or according to the buyer's specifications (finishes, materials, choice of fabric, legs etc), and more generally, any product that is personalised or which, due to its nature, cannot be reshipped or is likely to deteriorate. Do not hesitate to contact us before validating your order to ensure that a return is possible.
If your product is eligible for return, you have fourteen days to notify us by email at hello@moodntone.com of your wish to return your item. The return must then take place within a few days of your decision to return the product, and the product must be returned in its original packaging without having been used or suffered even minimal deterioration.
1. Check that the product is in perfect condition for resale
2. Use the original packaging
3. Insert the printed invoice in your parcel
4. Notify Moodntone by email of my wish to make a return to hello@moodntone.com within 14 days of receipt of my package.
5. Ship the item by the carrier of my choice to:
Moodntone/Inspiration d'Intérieur
343 Rue Auguste Biblocq
62155 Merlimont, France
You can also ask our service for a return voucher, the amount of which will be validated and deducted from your refund.
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My account
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Yes, any registration on our site is free of charge.
Go to https://www.moodntone.com/fr/password-recovery and reset your password by entering your email address.
Once you have logged into your customer account, click on "Personal Information" or go to https://www.moodntone.com/fr/identity.
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Corporate Social Responsibility
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We favour collaborations with brands, designers and craftsmen who share our ethical and responsible values, favouring eco-design.
The products on Moodntone come from all over the world. Although we aim to develop global craftsmanship, we favour European manufacturing to minimise the impact of transport.
We strive to reduce our environmental impact. For example, we encourage dropshipping, so your order is shipped from the place of manufacture without transit through our warehouse. Our aim is to minimise the number of intermediaries between the place of manufacture of the products and the final destination.
When it comes to products from another continent, the sea route is preferred. This means of transport remains the least polluting but we know that the environmental impact is not zero.
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Professionals
Yes, we invite you to request a quote from our department at hello@moodntone.com.
No, the uploading and promotion of your creations on our website is free of charge.
You can contact our department directly at hello@moodntone.com, so that our team can get back to you.