My account

Is registration free?

Yes, any registration on our site is free of charge.

I forgot my password: what can I do?

Go to https://www.moodntone.com/fr/password-recovery and reset your password by entering your email address.

I would like to change my password: how do I do this?

Once you have logged into your customer account, click on "Personal Information" or go to https://www.moodntone.com/fr/identity.

I would like to change my email address: what should I do?

Once you have logged into your customer account, click on "Personal Information" or go to https://www.moodntone.com/fr/identity.

Is my personal data protected?

Your privacy is important to us, please visit https://www.moodntone.com/fr/vie-privee-et-securite for more information.

My account is blocked: what should I do?

In some cases, our service may block access to your customer account. If your account is blocked, please contact our service at hello@moodntone.com for more information.

How do I subscribe to the newsletter?

You can subscribe to our newsletter at any time to find out about our new products, news and special offers, including our private sales at the bottom of the page or when you create your customer account. In addition, by subscribing, you benefit from a 10% discount on your first order. You will need to validate your registration by e-mail to activate your subscription and to benefit from the welcome offer.

How do I unsubscribe from the newsletter?

A link allowing you to unsubscribe is present at the very bottom of each newsletter sent.

What are "moodies"?

When you order on our site, you collect loyalty points called "moodies" which will give you access to vouchers for future orders.

1€ = 1 moodie = 2 cents. The moodies collected can be converted into vouchers at any time. They are credited directly after payment of your order and can be used for a future order. These loyalty points can be cumulated with all current offers and without minimum purchase.