Return & refund

In accordance with article L.121-18 of the French Consumer Code, it is possible to exercise your right of retraction and return the product(s) that do(es) not give you complete satisfaction. However, this option is not applicable to products made to order and/or according to the buyer's specifications (finishes, materials, choice of fabric, legs etc), and more generally, any product that is personalised or which, due to its nature, cannot be reshipped or is likely to deteriorate. Do not hesitate to contact us before validating your order to ensure that a return is possible.

If your product is eligible for return, you have fourteen days to notify us by email at hello@moodntone.com of your wish to return your item. The return must then take place within a few days of your decision to return the product, and the product must be returned in its original packaging without having been used or suffered even minimal deterioration.

1. Check that the product is in perfect condition for resale

2. Use the original packaging

3. Insert the printed invoice in your parcel

4. Notify Moodntone by email of my wish to make a return to hello@moodntone.com within 14 days of receipt of my package.

5. Ship the item by the carrier of my choice to:

Moodntone/Inspiration d'Intérieur
343 Rue Auguste Biblocq
62155 Merlimont, France

You can also ask our service for a return voucher, the amount of which will be validated and deducted from your refund.

The return costs are to be paid by the customer.

Refunds can be made within 14 days from the day of receipt of the product in question, so that our team can check the product. The method of refund depends on the method of payment chosen (card, bank transfer, Paypal). The bank refund period usually takes 2 to 7 days.

Yes, refunds can be made in the form of vouchers or credit notes at the customer's request.